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REGISTRATION AND REINSTALLATION HELP & TUTORIAL

For WidevieW, Widetraffic, Key2Mouse, Key2LAN, FS Earth, fs6DOFware


Please select the software you need to activate or scroll down to consult the troubleshoot guide:

NOTE: The product needs to be reactivated each time the hard drive is reformatted, or some significant hardware upgrade is performed. Your Order Number and Serial Number lasts for lifetime, but a new Activation Key is required, should any of the previous condition met. DO NOT recycle older Installation ID or Activation Key on reinstallations, but obtain a new one through your Serial Number.

If you have lost your sale's receipt with serial number please click HERE to obtain a copy.

 

SOFTWARE REGISTRATION TROUBLESHOOT GUIDE

I get error -25001 "Serial number not found" OR error -25000 "Invalid Activation Set ID" OR error "Invalid installation ID"

Please note: this is a precise error message, indicating a user's mistake, not a bug of the software. Please DO NOT email technical support if you have this error, because it is useless. Your Serial Number is fine, the web store system is up and running since year 2004 and the software, as well as the activation server, has NO bugs. Please follow the instructions listed above STRICTLY as indicated in order to fix this error.

 

I get generic connection errors and/or cannot contact server messages

 

I get "The activation key entered is not valid." message


CHOOSE HOW TO ACTIVATE THE SOFTWARE

The computer HAS an active connection to the Internet

The computer DOESN'T HAVE an active connection to the Internet


COMPUTER CONNECTED TO INTERNET: AUTOMATIC ACTIVATION

1) If you don't have a Serial Number, buy it on line from https://www.wideview.it/
The purchase can be easily done through any computer connected to Internet. Once purchased, a Serial Number is e-mailed to your e-mail box. Please store this e-mail properly, as the Serial Number is needed for future re-installations.

2) Wait at least 15-20 minutes before proceeding below, to let the server to process your purchase accordingly (you must wait the indicated time, also if the Serial Number was already delivered to your e-mail box after purchase).

3) If the software is still not installed, then install it now as indicated into Quick Start and Installation chapters in the user's guide.

4) If you are activating the software running under a flight simulation app, for added safety please do not use the “Full Screen” mode during the activation process, but run the simulator in a window (press ALT+ENTER). Select Flight Simulator menu Add-Ons (FSX / ESP / P3D) or Modules (FS2004 / 2) - press ALT if you don't see the menu - then select software to activate => About and Register.

For WidevieW 2004 only, click on the ON/OFF switch, once WidevieW is installed inside an aircraft's panel (see the user's guide for more information).

If you are activating a software not running under a flight simulation app, just choose About & Register from the main screen or menu. The window below will appear:

5) Insert the Serial Number received by e-mail, in the provided box. When possible, to prevent errors, please copy&paste it from the sale's receipt, or take great care while typing it (when using copy&paste, make sure there will not be leading or trailing white spaces).

6) Click “Activate automatically now ”. Once the automatic software activation is completed successfully, you will receive a notification message and the software will have to be restarted. Should you get a “Serial number not found” error, make sure that the serial number was purchased at least 15-20 minutes ago and cross-check that you are typing the serial number correctly. Please note that this operation may require several minutes to complete, do not interrupt it for whatsoever reason. Moreover, it is warmly suggested to disable any firewall or any other software limiting the internet connection, throughout the procedure, to prevent connection errors.


 

COMPUTER NOT INTERNET CONNECTED: MANUAL ACTIVATION

The manual activation has been discontinued by eSellerate, as every computer today is connected to the Internet. Please use automatic activation only.


 

NEW REGISTRATION PROCEDURE

Applies only to:

 

!!! IMPORTANT !!! Older Installation ID or Activation Key cannot be recycled. Should you need to re-activate the software after a major hardware / software upgrade, you will need to repeat the whole procedure below from step B using your existing Order Number to get a new Installation ID and Activation Key.


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